Question: I
am having problems starting or completing a download.
What should I do?
Answer:
We have many users downloading daily without problems, so your
troubles may be related to your system, your connection to the
Internet, or the interaction of your system with ours. Here
are some suggestions that should help:
If
you are having trouble connecting or completing a download,
please try using the GetRight
or the Download
Accelerator Plus download manger as they have been getting
good comments by other users. Download managers are programs
that help you download files from the Internet. It allows
you to easily download files and recover (resume downloading)
if errors occur, it also reduces download time and has many
other advanced features.
If
downloading through a firewall or proxy server, contact
your system administrator to make sure downloads are allowed
through the firewall and that your system is configured
properly to allow downloads.
If
using a dial-up modem and ISP, contact your ISP's technical
support group and explain the problem. Ask for assistance
on their end.
Wait,
then try it again! Intermittent problems happen regularly
on the Internet for a variety of reasons. You may have better
luck if you close your browser completely, wait a while,
restart your browser, then try again from the beginning.
